Support
Help with your EverGreen sensor and app.
Contact Us
Email support@dr-evergreen.com. For orders, returns, and warranty claims, include your order number.
EverGreen is a product of KEMTECH LLC.
Getting Started
- Instruction manual — pairing, charging, and resetting the sensor.
- Frequently asked questions
Common Questions
How do I connect a new EverGreen? In the app, add a plant and follow one step at a time. Use the pin to hold the button inside the sensor for 3 seconds, until the light blinks slowly — that is pairing. Join the EverGreen_Setup Wi‑Fi network from your phone’s settings, using the password shown in the app. After the sensor joins your home Wi‑Fi, put it in the soil and take the first reading. Your phone doesn’t need to be on the same Wi‑Fi as the sensor afterwards.
Why does my sensor show as offline? The sensor sleeps between check-ins and sends a reading 2, 3, or 5 times a day, so it can be a few hours before a missed check-in shows. Make sure it is charged and your home Wi‑Fi (2.4 GHz) is working. Your phone doesn’t need to be nearby.
How do I reset the sensor? Forget the plant in the app and the sensor resets itself the next time it checks in. To reset it by hand, use the pin and keep holding the button: pairing starts at 3 seconds, the light then flashes fast, and at 10 seconds it factory-resets.
When will I get watering alerts? Allow notifications for EverGreen. You’ll get an alert when the soil gets drier than your plant’s range, and a weekly summary on Sundays.
Can someone else see my plant? Yes, if you share it. In the app, open Shared access, choose how long they can see it, and send them the 6-character code. You can revoke access at any time.
Your Account and Data
Orders, Returns, and Warranty
Every sensor comes with free shipping, a 30-day money-back guarantee, and a one-year limited warranty. See the Terms of Service for details, or email us with your order number.